Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of the Creekside HVAC website and services. By accessing our website or using our HVAC services in Washougal, WA and surrounding Clark County areas, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Services Provided

Creekside HVAC provides heating, ventilation, and air conditioning services to residential and light commercial customers in Washougal, Camas, and throughout Clark County, Washington. Our services include but are not limited to HVAC installation, repair, maintenance, and related services.

Service Appointments and Scheduling

When you schedule a service appointment with Creekside HVAC:

• You agree to provide accurate contact information and service location details
• Appointment times are estimated and may be subject to change based on service requirements
• You agree to provide reasonable access to your property for service completion
• Cancellations should be made at least 24 hours in advance when possible

Pricing and Payment

Our pricing structure is as follows:

• Service quotes are provided based on our assessment of the work required
• Final pricing may vary if additional work or parts are needed
• We will inform you of any price changes before proceeding with additional work
• Payment is due upon completion of services unless otherwise agreed in writing
• We accept various payment methods including cash, check, and major credit cards

Warranties and Guarantees

We stand behind our work with appropriate warranties on labor and installation. Equipment warranties are provided by the manufacturer and follow the manufacturer's terms and conditions. Specific warranty details will be provided at the time of service.

Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your HVAC system and service needs
• Ensure safe access to the work area
• Secure pets and children during service visits
• Follow recommended maintenance schedules to maintain equipment performance
• Pay for services in accordance with agreed-upon terms

Limitation of Liability

Creekside HVAC will perform services with reasonable care and skill. However, we are not liable for damages resulting from conditions beyond our control, pre-existing conditions unknown to us at the time of service, failure to follow recommended maintenance, or misuse of equipment by the customer or third parties.

Our total liability for any claim related to our services shall not exceed the amount paid for the specific service giving rise to the claim.

Emergency Services

Emergency HVAC services may be available outside regular business hours. Emergency service calls may be subject to additional fees. When you contact us for emergency service, we will inform you of any applicable premium rates before dispatching a technician.

Website Use

When using our website, you agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to any portion of the website
• Not transmit any harmful code, viruses, or malicious software
• Not use automated systems to access the website without our permission

Intellectual Property

All content on the Creekside HVAC website, including text, graphics, logos, images, and software, is the property of Creekside HVAC and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

Dispute Resolution

If you have a concern about our services, please contact us first so we can attempt to resolve the issue. We are committed to addressing customer concerns promptly and professionally.

Governing Law

These Terms are governed by the laws of the State of Washington. Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the courts in Clark County, Washington.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact Information

If you have questions about these Terms of Service, please contact us: